STAFFLINK Privacy Policy

Last updated: March 2024

Stafflink Pty Ltd (ACN 626 030 742) and its Related Bodies Corporate (having the meaning given in Australia’s Corporations Act 2001 (Cth)) (Stafflink, we, us and our) respects your privacy and is committed to protecting it. We comply with the Australian Privacy Principles and the Privacy Act 1988 (Cth) (Privacy Act), which govern the way private sector organisations collect, use, keep secure and disclose Personal Information.

The Privacy Act defines “Personal Information” to mean any information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent or can be reasonably ascertained, from the information or an opinion.

If you have any concerns or complaints about the manner in which your Personal Information has been collected, used or disclosed by us, please contact us via the information set out in Section 11 and will resolve your concern or answer your question.

  1. Kinds of Personal Information collected, used and disclosed by Stafflink
      1. General
        in this policy, we distinguish between Personal Information which:

        • our customers upload or transfer into our platforms, support software, workflow framework, or digital marketing services; and
        • Stafflink collects and handles for its internal business purposes, such as for hiring and employment purposes, or that which we collect from our direct customers.
      2. Personal Information that we receive from Stafflink customers
        In providing our services to our business customers, we may receive your Personal Information on a customer’s behalf, or they may disclose or transfer your Personal Information to us for processing in accordance with their instructions.
        Each Stafflink customer collects personal information according to its own Privacy Policy. You should read and understand the customer’s privacy policy to learn more about how they collect and handle your Personal Information.The table below sets out
        the types of your Personal Information that we may receive from Stafflink customers.

        Purpose Collections Uses Disclosures
        Providing our Services to Stafflink customers
        • Personal information uploaded or transferred by our
          customers into Stafflink online services or platforms

          • Full name, email address; residential or mailing
            address; bank account particulars; government identification number or copy as applicable
            (driver license, passport, etc); salary and employment details; date of birth;

         

        		 We may use or process your Personal Information from Stafflink customers
        for reasons including, without limitation:

        • To assist our customers to process and perform their
          real estate or property management and sales tasks, such as your tenancy application or
          property application, or their customer service functions
        		 Through their use of our services, our customers may direct us to share
        your Personal Information to:

        • Property owners/ landlords or property managers;
        • Third parties connected with the processing of your
          tenancy or property application, or delivery of real estate or property management services,
          including platform integrations or other intermediate services that our Stafflink customers
          may turn on, payment gateway providers and financial institutions.
        • Service providers (including our IT service providers
          and consultants) who assist us in providing our services.
        • As required or authorised by law.
      3. Personal Information that Stafflink collects itself
        Separate from the types of Personal Information we may process for Stafflink customers, we may collect Personal Information from prospective customers, our customers’ representatives or affiliates, our careers applicants and our team members.
        We collect, use and disclose this Personal Information for the primary purposes (and any reasonably expected secondary purposes) for which it was collected or as consented to by you.
        At or as soon as possible after the time when we collect Personal Information from you, we will give you a notice which outlines how and why we collect, use and disclose that specific information.
        The table below sets out general circumstances in which we collect, use or disclose your Personal Information.

        Purpose Type of Information Uses Disclosures
         

        Provision of Stafflink services, including The Hub subscriptions, Online
        enquiries, and Customer service

        Human resources (careers applicants or Stafflink team members)
        • The Hub subscribers or end users:
          • Subscribers: Name; email address; job
            title/position; phone number/s; payment card (debit/credit) or account particulars for
            subscription payment
          • End users: Name; email address; job title/position;
            phone number/s; any other personal information (if any) voluntarily provided by a user in
            their profile.
        • Online enquiries:
          • Name, email address; username and password; any
            other personal information (if any) voluntarily provided in an enquiry
        • Marketing: Name, work email
          address or work phone number details, from direct marketing lists.
        • Customer service: Information collected in connection with technical support or service requests.
          • Name, email address; and any other personal
            information (if any) voluntarily provided in a support enquiry.
        • Contact information: Such as
          full name, e-mail address, current postal and residential address, phone numbers, country of
          residence, and name and phone number of your nominated emergency contact person.
        • Employee record information
        • Identifying information:
          Such as your photo, driver licence or passport; residency details; and
          date of birth.
        • CV, resume or application related
          information: Such as the details
          provided in your resume or CV, your eligibility to work in Australia, your education,
          previous employment details, professional memberships or trade qualifications.
        • Tax, superannuation and payroll information:
          Such as your Tax File Number and TFN Declaration, superannuation account
          and salary account details.
        • Background check information:
          Information obtained from you or third parties, such as your name and
          government identification document particulars  for the purpose of performing
          background checks.
        • Fingerprint mask or hash: A computed hash of your
          fingerprint or handprint data.
        • Information collected from referees.
        • Security recording information: such as CCTV footage and photographs taken on our premises.
        • Online call/ conference recordings: your name, likeness and
          voice, and any other personal information you may disclose during online audio or video
          calls (such as on Zoom).
        		 The types of uses we will make of Personal Information collected for
        this type of purpose include:

        • Services: the provision of our
          services including:

          • Providing access to, and use of, The Hub or other
            online services offered by Stafflink.
          • Verification of identity, if required.
          • Payment processing, including charging, payment
            authorisation, verification and debt collection.
          • Checks for financial standing and credit-worthiness
            (as detailed in our Credit Reporting Policy).
          • To provide customer service functions, including
            handling Stafflink customer enquiries and complaints.
        • Direct Marketing and analytics: using your Personal Information.
          • in to aggregate with other information and to then
            use it for marketing and consumer analytics.
          • to offer you updates on services, events or
            information that may be of interest to you.
          • for Marketing and promotional activities by us
            (including by direct mail, telemarketing and email) such as our email alerts, product
            awareness information and newsletters.
        • General administrative and security use:
          • To protect Stafflink’s website from security
            threats, fraud or other criminal activities.
          • The use for the administration and management of
            Stafflink.
          • The maintenance and development of our services,
            business systems and infrastructure.
          • In connection with the sale of any part of
            Stafflink’s business or a company owned by a Stafflink entity.
          • To communicate any announcements and updates,
            updated terms, conditions and policies, security alters, technical notices, support and
            administrative messages associated with Stafflink’s goods and services.
        • Background checks: Utilising
          the information collected for the purpose of assessing candidate suitability for role,
          including by obtaining:

          • Verification of your identity and age.
          • If required, criminal history background
            checks.
          • Confirmation of eligibility to work in
            Australia.
          • Confirmation of education and qualifications.
          • Confirmation of previous employment.
          • Consideration regarding medical leave.
        • Administration and performance monitoring
          use: Utilising the information collected for the purpose
          of:

          • Dealings related to the employer/employee
            relationship or the contractor/principal relationship (as the case may be).
          • Use of such information whether or not the
            employment or contractor relationship is prospective, current or past.
          • Use of such information to monitor systems,
            performance and time usage and internet usage.
          • Physical security controls such as controlled access
            to Stafflink’s place/s of business.
          • The use of your Personal Information collected in
            the administration and management of Stafflink.
          • In connection with the sale of any part of
            Stafflink’s business or a company owned by a Stafflink entity.
        		 The types of disclosures we will make of Personal Information collected
        for the type of purposes listed include, without limitation, to:

        • Directors, employees, officers and contractors of
          Stafflink.
        • Third parties connected with the sales process including
          ecommerce, payment gateway providers and financial institutions.
        • Service providers (including IT service providers and
          consultants) who assist Stafflink in providing our services.
        • Related bodies corporate of Stafflink (including related
          entities).
        • Third parties in connection with the sale of all or any
          part of Stafflink’s business or a company owned by a Stafflink entity.
        • As required or authorised by law.

        We may disclose your Personal Information to:

        • Relevant superannuation company.
        • Government agencies, including but not limited to the
          Australian Taxation Office, Centrelink and Child Support Agency.
        • Relevant Worker’s Compensation organisation (e.g.
          WorkCover etc).
        • Third party referees provided by you in connection with
          an application made to Stafflink.
        • Service providers (including IT service providers and
          payroll providers), if any.
        • Recruitment agents used in connection with your
          application with us.
        • Third parties in connection with the sale of any part of
          Stafflink’s business or a company owned by a Stafflink’s entity.
        • Third party parties in connection with obtaining any
          background checks, pre-employment screening.
        • Financial institutions for payroll purposes.
        • As required or authorised by law.
  2. How Stafflink collects and holds Personal Information
    1. Collection generallyAs noted in Section 1.1, Stafflink may receive your Personal Information from or on behalf of our customers who use our services, which in those circumstances, is the customer who has collected your Personal Information. Accordingly, we simply process your Personal Information in accordance with the customer’s instructions. This affects our legal obligations towards your Personal Information, and also how you can exercise the rights described in Section 10 further below.This Section 2 describes how Stafflink collects the limited types of Personal Information (as described in Section 1.3) from our customer’s representatives or affiliates, our careers applicants and team members.As much as possible or unless provided otherwise in this Privacy Policy or a notification, we will collect your Personal Information in Stafflink data directly from you. When you engage in certain activities, such as filling out a survey or sending us feedback, we may ask you to provide certain information. It is completely optional for you to engage in these activities.Depending upon the reason for requiring the information, some of the information we ask you to provide may be identified as mandatory or voluntary. If you do not provide the mandatory information or any other information we may be unable to provide our services, respond to your enquiry, or process your careers application, whether in an effective manner, or at all.
    2. Other collection types
      <p>We may also collect Personal Information about you from other sources and third parties. Some examples of these alternative collection events are:</p>

      1. when we collect Personal Information about you from third parties; or
      2. when we collect Personal Information about you from publicly available sources including but not limited to, court judgments, directorship and bankruptcy searches, Australia Post, White Pages directory, and social media platforms (such as Facebook, Twitter, Google, Instagram, etc).
    3. Notification of collection
      If we collect details about you from someone else, we will, whenever reasonably possible, make you aware that we have done this and why, unless special circumstances apply, including as described in this clause 2.3(a) to 2.3(c) below.
      Generally speaking, we will not tell you when we collect Personal Information about you in the following circumstances:

      1. where information is collected from any personal referee you have listed on any application form (including any employment application) with Stafflink;
      2. where information is collected from publicly available sources including but not limited to court judgments, directorship and bankruptcy searches, social media platforms (such as Facebook, Twitter, Google, Instagram etc); or
      3. as otherwise required or authorised by law.
    4. Unsolicited Personal Information
      In the event we collect Personal Information from you, or a third party, in circumstances where we have not requested or solicited that information (known as unsolicited information), and it is determined by Stafflink (in its absolute discretion) that the Personal Information is not required, we will destroy the information or ensure that the information is de-identified.
      In the event that the unsolicited Personal Information collected is in relation to potential future employment with Stafflink, such as your CV, resume or candidacy related information, and it is determined by Stafflink (in its absolute discretion) that it may consider you for potential future employment, Stafflink may keep the Personal Information on its human resource records.
    5. How we hold your Personal Information
      Once we collect your Personal Information, we will either hold it securely and store it on infrastructure owned or controlled by us or with a third party service provider who have taken reasonable steps to ensure they comply with the Privacy Act. We provide some more general information on our security measures in Section 9 (Data security and quality).
    6. Cookies and IP addresses
      If you use our website, we may utilise “cookies” which enable us to monitor traffic patterns, trends and to serve you more efficiently if you revisit our website. In most cases, a cookie does not identify you personally but may identify your internet service provider or computer.
      We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our systems or services. This information does not identify you personally.
      However, in some cases, cookies may enable us to aggregate certain information with other Personal Information we collect and hold about you. Stafflink extends the same privacy protection to your Personal Information, whether gathered via cookies or from other sources, as detailed in this Privacy Policy.
      You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved web site experience that cookies offer.
    7. Links to third-party websites
      Our website or services may contain links to websites which are owned or operated by third parties. Stafflink has no control over, makes no representation about, and will not be responsible or liable for, the information privacy practices or content of these third party websites. You remain responsible for checking the privacy policy of any such websites and applications so that you can be informed of how they will handle your Personal Information.
  3. Uses and disclosures of Personal Information
    1. Use and disclosure details
      We provide a detailed list at Section 1 of some common uses and disclosures we make regarding the Personal Information we collect.
    2. Other uses and disclosures
      We may also use or disclose your Personal Information and in doing so we are not required to seek your additional consent:

      1. when it is disclosed or used for a purpose related to the primary purposes of collection detailed above and you would reasonably expect your Personal Information to be used or disclosed for such a purpose;
      2. if we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious or imminent threat to an individual’s life, health or safety or to lessen or prevent a threat to public health or safety;
      3. if we have reason to suspect that unlawful activity has been, or is being, engaged in; or
      4. if it is required or authorised by law.
    3. Use and disclosure procedures
      In the event we propose to use or disclose such Personal Information other than for reasons set out in the above table at Section 1 or as otherwise outlined in this Privacy Policy, we will first notify you or seek your consent prior to such disclosure or use.
      Your Personal Information is disclosed to these organisations or parties only in relation to the services we provide to you or for a purpose permitted by this Privacy Policy.
      We take such steps as are reasonable to ensure that these organisations or parties are aware of the provisions of this Privacy Policy in relation to your Personal Information.
    4. Communications opt-out
      If you have received communications from us and you no longer wish to receive those sorts of communications, you should contact us via the details set out in Section 11 of this document and we will ensure the relevant communication ceases.
      Any other use or disclosure we make of your Personal Information will only be as required or authorised by law or as permitted by this Privacy Policy or otherwise with your consent.
  4. Sensitive information
      1. Sensitive information generally
        Sensitive information is a subset of Personal Information. It means information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political organisation, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information about an individual, genetic information, biometric information that is to be used for the purpose of automated biometric verification or biometric identification or biometric templates.
      2. Collection and use of sensitive information
        In general, we attempt to limit the collection of sensitive information we may collect from you, but depending on the uses you make of our services this may not always be possible and we may collect sensitive information from you in order to carry out the services provided to you. However, we do not collect sensitive information from you without your consent.
        The type of sensitive information we may collect about you is dependent on the services provided to you by Stafflink will be limited to the purpose(s) for which it is collected. We set out some types of sensitive information we may collect about you in the “Human resources” section of the table at Section 1 above.
        We do not use sensitive information to send you Direct Marketing Communications (as set out in Section 5 below) without your express consent.
      3. Consent
        We may collect other types of sensitive information where you have consented and agree to the collection of such information. Generally speaking, we will obtain this type of consent from you at (or around) the point in time in which we collect the information.
  5. Direct Marketing
    1. Application
      This section 5 applies to information collected directly by Stafflink from prospective customers or customers, career applicants or team members.
      It does not apply where we receive your personal information from or on behalf of a Stafflink customer. In such cases, we may (as a service provider to our customer) assist our customer to transmit their direct marketing messages to you, in which case the provisions in our customer’s privacy policy apply to their direct marketing to you (even where we may assist the customer in the delivery of messages to you.)
    2. Express informed consent
      You give your express and informed consent to us using your Personal Information set out in:

      1. the “Sales and Enquiries” section of the table at Section 1.3 of this document above; and
      2. the “Marketing Services” section of the table at Section 1.3 of this document above;

      to provide you with information and to tell you about our services or events or any other direct marketing activity (including third party products, services, and events) which we consider may be of interest to you, whether by post, email, SMS, messaging applications and telephone (Direct Marketing Communications).

    3. Inferred consent and reasonable expectations of direct marketing
      Without limitation to paragraph 5.1, if you have provided inferred or implied consent (e.g. not opting out where an opt-out opportunity has been provided to you) or if it is within your reasonable expectation that we send you Direct Marketing Communications given the transaction or communication you have had with us, then we may also use your Personal Information the purpose of sending you Direct Marketing Communications which we consider may be of interest to you.
    4. Opt-out
      If at any time you do not wish to receive any further Direct Marketing Communications from us or others under this Section 5, you may ask us not to send you any further information about services and not to disclose your information to other organisations for that purpose. You may do this at any time by using the “unsubscribe” facility included in the Direct Marketing Communication or by contacting us via the details set out in Section 11 of this document.
  6. Credit Information and our Credit Reporting Policy
    1. Credit information generally
      The Privacy Act 1988 (Cth) contains provisions regarding the use and disclosure of credit information, which applies in relation to the provision of both consumer credit and commercial credit.
    2. Credit information and Stafflink
      As we provide terms of payment of accounts which are greater than 7 days, we are considered a credit provider under the Privacy Act in relation to any credit we may provide you (in relation to the payment of your account with us).
      We use credit related information for the purposes set out in the “Credit information” section of the table at Section 1 above and our Credit Reporting Policy which includes but is not limited to using the information for our own internal assessment of your credit worthiness.
    3. Storage and access
      We will store any credit information you provide us, or which we obtain about you, with any other Personal Information we may hold about you.
      You may request to access or correct your credit information in accordance with the provisions of Section 10 and the provisions of our Credit Reporting Policy.
    4. Complaints
      Please see Section 11 and the provisions of our Credit Reporting Policy if you wish to make a complaint in relation to our handling of your credit information.
    5. Our Credit Reporting Policy
      Please see our Credit Reporting Policy for further information as to the manner in which we collect, use, store and disclosure credit information.
  7. Anonymity and pseudo-anonymity

    To the extent practicable and reasonable, we will endeavour to provide you with the option of dealing with Stafflink on an anonymous basis or through the use of a pseudonym. However, there may be circumstances in which it is no longer practicable for Stafflink to correspond with you in this manner and your Personal Information may be required in order to provide you with our services or to resolve any issue you may have.

  8. Cross Border Disclosure
    1. Application
      Personal information uploaded or transferred by our customers into Stafflink’s online services or platforms as described in the table in section 1.2, is processed by Stafflink on our customers’ behalf and according to their directions. As such personal information is stored on servers in Australia, this section 8 does not apply to those types of personal information.
      This section does apply to types of personal information collected, used and disclosed for the purposes described in the table in section 1.3, being personal information collected by Stafflink itself.
    2. Cross border disclosures
      Personal Information collected and held by Stafflink itself (and excluding Personal Information provided to us by or on behalf of Stafflink customers or their end users) as described in the table at section 1.3 may be disclosed to, and held at, a destination outside Australia, including but not limited to countries in the European Union or the United States, where we utilise third party service providers to assist Stafflink with supporting our careers applicants or employees, or providing our services to our customers. Personal Information collected by Stafflink itself may also be processed by staff or by other third parties operating outside Australia who work for us or for one of our suppliers, agents, partners or related companies.
      As we use service providers and platforms which can be accessed from various countries via an Internet connection, it is not always practicable to know where your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed above.
      In addition we may use overseas IT services (including software, platforms and infrastructure), such as data storage facilities or other IT infrastructure. In such cases, we may own or control such overseas infrastructure or we may have entered into contractual arrangements with third party service providers to assist Stafflink with providing our services to you.
    3. Provision of informed consent
      By submitting your Personal Information to Stafflink, you expressly agree and consent to the disclosure, transfer, storage or processing of your Personal Information outside of Australia. In providing this consent, you understand and acknowledge that countries outside Australia do not always have the same privacy protection obligations as Australia in relation to Personal Information. However, we will take steps to ensure that your information is used by third parties securely and in accordance with the terms of this Privacy Policy.
      The Privacy Act requires us to take such steps as are reasonable in the circumstances to ensure that any recipients of your Personal Information outside of Australia do not breach the privacy principles contained within the Privacy Act. By providing your consent, under the Privacy Act, we are not required to take such steps as may be reasonable in the circumstances. However, despite this, we acknowledge the importance of protecting Personal Information and have taken reasonable steps to ensure that your information is used by third parties securely and in accordance with the terms of this Privacy Policy.
    4. If you do not consent
      If you do not agree to the disclosure of your Personal Information outside Australia by Stafflink, you should (after being informed of the cross border disclosure) tell Stafflink that you do not consent. To do this, either elect not to submit the Personal Information to Stafflink after being reasonably informed in a collection notification or please contact us via the details set out in Section 11 of this document.
  9. Data security and quality
    1. Data security
      We have taken steps to help secure and protect your Personal Information from unauthorised access, use, disclosure, alteration, or destruction. You will appreciate, however, that we cannot guarantee the security of all transmissions or Personal Information, especially where human error is involved or malicious activity by a third party.
      Notwithstanding the above, we will take reasonable steps to:

      1. make sure that the Personal Information we collect, use or disclose is accurate, complete and up to date;
      2. protect your Personal Information from misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods; and
      3. destroy or permanently de-identify Personal Information if it is no longer needed for its purpose of collection.
    2. Accuracy
      The accuracy of Personal Information depends largely on the information you provide to us, so we recommend that you:

      1. let us know if there are any errors in your Personal Information; and
      2. keep us up-to-date with changes to your Personal Information (such as your name or address).

      We provide information about how you can access and correct your information in Section 10.

  10. Access to and correction of your Personal Information
    1. Your rights
      You are entitled to have access to any Personal Information relating to you which we hold, except in some exceptional circumstances provided by law (including the Privacy Act). You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading.
      If you would like access to or correct any records of Personal Information we have about you, you are able to access and update that information (subject to the above) by contacting us via the details set out in Section 11 of this document.
    2. Exercising your rights of access or correction
      The ways in which you can exercise your rights as described in Section 10.1 will depend on whether a Stafflink customer, or Stafflink itself, has collected your personal information.
      in respect of your Personal Information collected by a Stafflink customer and shared to Stafflink, please contact the relevant Stafflink customer directly and do not contact us. If you contact Stafflink to make your request, we will be required to redirect your request to the Stafflink customer and await their instructions before we take any other action, and this will likely mean a delay in responding to you.
      If Stafflink is the data controller or collector of your Personal Information and you wish to exercise any of your rights described in Section 10.1 in respect of your Personal Information, then please send your request in writing to Stafflink at the details in Section 11 below. We will process your request promptly within receipt of receiving it.
    3. Resolving privacy complaints
      We have put in place an effective mechanism and procedure to resolve privacy complaints. We will ensure that all complaints are dealt with in a reasonably appropriate timeframe so that any decision (if any decision is required to be made) is made expeditiously and in a manner that does not compromise the integrity or quality of any such decision.
  11. Key contacts
    1. Contacting Stafflink
      If you have any concerns or complaints about the manner in which we have collected, used or disclosed and stored your Personal Information, please contact us:
      Telephone: +61 7 3778 6267
      Email: privacy@stafflink.com.au
      Post: Level 4, 2 King Street, Bowen Hills, Queensland 4006
      Please mark your correspondence to the attention of the Privacy Officer.
      Important: If you have any concerns or complaints about the manner in which a Stafflink customer may have handled or processed your Personal Information, please direct your request directly to the relevant Stafflink customer. If you make your request to Stafflink, we will need to re-direct it to the Stafflink customer so that they may respond to you
    2. Steps we take to resolve a complaint
      To resolve a complaint, we:

      1. request that you provide the details of the complaint in writing;
      2. will liaise with you to identify and define the nature and cause of the complaint;
      3. will keep you informed of the likely time within which we will respond to your complaint; and
      4. will inform you of the legislative basis (if any) of our decision in resolving such complaint.
    3. Register of complaints
      We will keep a record of the complaint and any action taken in a Register of Complaints.
  12. Consent, modifications and update
    1. Interaction of this Policy with contracts
      This Privacy Policy is a compliance document prescribed by law rather than a legal contract between two or more persons. However, certain contracts may incorporate all, or part, of this Privacy Policy into the terms of that contract. In such instances, Stafflink may incorporate the terms of this policy such that

      1. certain sections or paragraphs in this policy are incorporated into that contract, but in such a way that they do not give rise to contractual obligations onto Stafflink, but do create contractual obligations on the other party to the contract; and
      2. the consents provided in this policy become contractual terms provided by the other party to the contract.
    2. Acknowledgement
      By using our website, or purchasing a service from Stafflink, where you have been provided with a copy of our Privacy Policy or had a copy of our Privacy Policy reasonably available to you, you are acknowledging and agreeing:

      1. to provide the consents given by you in this Privacy Policy; and
      2. that you have been informed of all of the matters in this Privacy Policy.
    3. Modifications and updates
      We reserve the right to modify our Privacy Policy as our business needs require. We will take reasonable steps to notify you of such changes (whether by direct communication or by posting a notice on our website). If you do not agree to our continued use of your personal information due to the changes in our Privacy Policy, please cease providing us with your Personal Information and contact us via the details set out in Section 11 of this document.
Collection Notification Statement – General enquiries and Customers

Stafflink Pty Ltd (ACN 626 030 742) and its Related Bodies Corporate (having the meaning given in Australia’s Corporations Act 2001 (Cth)) (Stafflink, we, us or our) is committed to protecting the privacy of individuals and their personal information and complies with the Privacy Act 1988 (Cth) (Privacy Act).

Please read this carefully as it will have important consequences for you in relation to the collection, use and disclosure of your personal information you provide to Stafflink.

You understand that:

  1. Stafflink is collecting your personal information and can be contacted by email at privacy@stafflink.com.au, by phone on +61 7 3778 6267, or by post at Level 4, 2 King Street, Bowen Hills, Queensland 4006.
  2. Stafflink will collect your personal information directly from you. In certain circumstances, Stafflink may be required to collect personal information from third parties, depending on the nature of your enquiry.
  3. The purpose of Stafflink collecting your personal information is:
    1. to process your enquiry, and provide you with information in relation to your enquiry. This includes without limitation, contacting you regarding any enquiries submitted via the “Send an enquiry” page of the Stafflink website;
    2. if you are a customer, to provide our services to you;
    3. to offer you updates on services, events information, or other content or services that may be of interest to you and to provide you with direct marketing communications from us or our related entities and associates (using direct mail, telemarketing, and email);
    4. to protect Stafflink’s website from security threats, fraud or other criminal activities; and
    5. to use for the administration and management of Stafflink,

    and you acknowledge and agree to your personal information being collected and used for, and in connection with, these purposes and any other purposes described in our Privacy Policy.

  4. If we do not collect this personal information in connection with the purposes in paragraph 3, then Stafflink may be unable to:
    1. provide you with customer services, process your enquiry or complaint, or supply you with information;
    2. provide you with our services; or
    3. send you direct marketing communications (unless you have consented to such communications through your other dealings with Stafflink).
  5. Your personal information may be disclosed to the following classes of people and organisations in connection with the purposes in paragraph 3:
    1. Stafflink its personnel and any related entities;
    2. third parties in connection with our customer service and enquiry processes;
    3. third party service providers, including without limitation, ecommerce, payment gateway providers and financial institutions, marketing or IT service providers, contractors and sales consultants, and other parties who assist us in providing our services to you;
    4. third parties in connection with the sale of all or any part of a business or a company owned by a Stafflink entity;
    5. any other organisation as expressly covered in our Privacy Policy.
  6. It is possible that some of the information collected may be disclosed to Stafflink’s related body corporate or service providers outside of Australia. You consent to your information being disclosed to and held at, a destination outside Australia for this purpose, including but not limited to countries in the European Union or the United States, where we utilise third party service providers to assist Stafflink with providing our services to our customers. You understand and acknowledge that Australian Privacy Principle 8.1 will not apply to such disclosures of your personal information.
  7. Stafflink’s Privacy Policy sets out the process as to how you can access and correct any of your personal information collected under this form as well as to how you can make a complaint if Stafflink has breached the Privacy Act in the handling of your personal information. Our Privacy Policy is available at Stafflink Privacy Policy page or can be otherwise be obtained by requesting a copy from Stafflink.

Collection Notification Statement – General enquiries and Customers

give your voluntary express consent to Stafflink collecting, using, storing, disclosing and disposing of your personal information in this manner.

Collection Notification Statement – Human Resources / Careers

Stafflink Pty Ltd (ACN 626 030 742) and its Related Bodies Corporate (having the meaning given in Australia’s Corporations Act 2001 (Cth)) (Stafflink, we, us or our) is committed to protecting the privacy of individuals and their personal information and complies with the Privacy Act 1988 (Cth) (Privacy Act).

Please read this carefully as it will have important consequences for you in relation to the collection, use and disclosure of your personal information you provide to Stafflink.

You understand that:

  1. Stafflink is collecting your personal information and can be contacted by email at privacy@stafflink.com.au, by phone on +61 7 3778 6267, or by post at Level 4, 2 King Street, Bowen Hills, Queensland 4006.
  2. Stafflink will collect your personal information directly from you. In certain circumstances, Stafflink may be required to collect personal information from third parties such as, your financial institution, superannuation fund, referees, medical service providers or emergency services, our contractors, suppliers or other companies who may be involved in the services provided by Stafflink.
  3. Stafflink is collecting your personal information for the purpose of your employment or engagement with Stafflink, including but not limited to:
    1. processing your application for employment or engagement;
    2. to assess your suitability for employment or engagement with Stafflink, including by conducting background checks, reference checks, criminal history checks;
    3. to confirm your eligibility and qualifications for work in Australia;
    4. for dealings related to the employer/employee relationship or the contractor/principal relationship (as the case may be), including payment of salary or wages, superannuation payments, leave entitlements, and considering or assessing requests for medical leave;
    5. to provide a safe working environment;
    6. monitoring systems, performance and time usage and internet usage;
    7. to facilitate the administration and management of Stafflink;
    8. communicating with you in relation to your employment or engagement with Stafflink; and
    9. any other activities which are reasonably necessary in relation to your employment or engagement with Stafflink,

    and you acknowledge and agree to your personal information being collected and used for, and in connection with, these purposes and any other purpose described in our Privacy Policy and Credit Reporting Policy.

  4. n some instances, we may collect personal information from you which is unsolicited. To the extent reasonable (and in Stafflink’s absolute discretion), we will delete or de-identify any unsolicited personal information that is not required. In the event that the unsolicited personal information collected is in relation to potential future employment with Stafflink and it is determined by Stafflink (in its absolute discretion) that it may consider you for potential future employment, Stafflink may keep the personal information on its human resource records. You acknowledge and you agree to your personal information being collected and stored by Stafflink.
  5. If we do not collect this personal information in connection with the purposes in paragraph 3, then:
    1. we may be unable to process your application for employment or engagement with Stafflink;
    2. depending on the information omitted or not provided, we may be unable to perform activities in connection with your employment or engagement, such as processing your pay or invoice, superannuation or leave entitlements (as applicable); and
    3. you may be unable to commence your employment or engagement with us.
  6. Your personal information may be disclosed to the following classes of people and organisations in connection with the purposes in paragraph 3:
    1. directors, officers, employees or contractors of Stafflink;
    2. service providers (including IT service providers) who assist Stafflink in delivering our services;
    3. our related bodies corporate (including related entities);
    4. government agencies, including but not limited to the Australian Taxation Office, Centrelink, Child Support Agency, and other government departments;
    5. third parties who assist us with conducting any background checks, pre-employment screening; and
    6. third parties in connection with the sale of all or any part of a business or a company owned by a Stafflink entity;
    7. any other organisation set out in our Privacy Policy.
  7. It is possible that some of the information collected may be disclosed to Stafflink’s related body corporate or service providers outside of Australia. You consent to your information being disclosed to and held at, a destination outside Australia for this purpose, including but not limited to countries in the European Union or the United States, where we utilise third party service providers to assist Stafflink with providing our services to our customers. You understand and acknowledge that Australian Privacy Principle 8.1 will not apply to such disclosures of your personal information.
  8. Stafflink’s Privacy Policy sets out the process as to how you can access and correct any of your personal information collected under this form as well as to how you can make a complaint if you believe that Stafflink has breached the Privacy Act in the handling of your personal information. Our Privacy Policy is available at Stafflink Privacy Policy or can be otherwise be obtained by requesting a copy from Stafflink.

By continuing with your application, you indicate that you have read this collection notification and acknowledge that your personal information (including sensitive information) will be collected, used and disclosed in accordance with this collection notice and as otherwise detailed in Stafflink’s Privacy Policy and, to the extent it is necessary, that you give your voluntary express consent to Stafflink collecting, using, storing, disclosing and disposing of your personal information (including sensitive information) in this manner.

Please note: The privacy collection notification statement is not a term of your employment contract and is not contractually binding on Stafflink. It is a statutory prescribed document under the Privacy Act 1988 (Cth) and will apply in connection with your employment or engagement with Stafflink.

Stafflink Pty Ltd – Credit Reporting Policy

Stafflink Pty Ltd (ACN 626 030 742) and its Related Bodies Corporate (having the meaning given in Australia’s Corporations Act 2001 (Cth)) (Stafflink, we, us and our) is committed to protecting the privacy of individuals and their personal information and complies with the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs), Part IIIA of the Privacy Act and the Credit Reporting Privacy Code (CR Code).

The Privacy Act and the CR Code contain provisions regarding the use and disclosure of credit information, which applies in relation to the provision of both consumer credit and commercial credit (as defined by the Privacy Act).

This Credit Reporting Policy forms part of, should be read in conjunction with, Stafflink’s Privacy Policy which can be found at Stafflink Privacy Policy.

  1. What is credit information?
    1. Credit information is information that is taken into consideration when you apply for or use credit that has been provided to you, whether in relation to trade credit offered by Stafflink or by any third party such as a credit provider. Credit information also includes information derived from receiving credit reports about you (defined as “CP derived information” in the Privacy Act) and credit eligibility information (as defined under the Privacy Act).
    2. As Stafflink provides terms of payment of accounts which are greater than 7 days, we are considered a credit provider under the Privacy Act in relation to any credit we may provide you (in relation to the payment of your account with us).
    3. To the extent necessary, you give your express consent to Stafflink to obtain credit reports about you from credit reporting bodies.
  2. What kinds of credit information do we collect and hold about you?
    1. In general we will require information from you in relation to your identification, such as your name, contact numbers, and email address.
    2. We may also collect the following types of information, without limitation:
      1. that you have been provided with a credit or trading account, the type and amount of that credit;
      2. the details of the credit that you have applied for (and, if applicable, that is provided to you), including but not limited to the dates of any credit contract entered into, the due date for repayment, your repayment history, your default information and any related information;
      3. an opinion we have on reasonable grounds that you have committed a serious credit infringement in relation to any credit that has been provided to you;
      4. details pertaining to your financial position, including any bank account details or credit card details;
      5. other credit information related to your credit worthiness which is derived by us; and
      6. any other credit information considered relevant by Stafflink.
    3. As much as possible or unless otherwise provided under this Credit Reporting Policy, we will collect your information directly from you. If we collect details about you from someone else, we will, whenever reasonably possible, make you aware that we have done this and why, unless such information:
      1. is collected from publically available sources, including but not limited to any court proceeding information, personal insolvency information and credit related publically available information; or
      2. is collected as otherwise required or authorised by law.
    4. To the extent necessary, you expressly consent to Stafflink obtaining credit information about you from the types of organisations and individuals listed in paragraph 2.3.
  3. The purpose for collecting and using your credit information
    1. We will only use or disclose your credit information for the primary purposes for which it was collected or as consented to or as otherwise set out below.
    2. You consent to us using and disclosing your credit information collected in accordance with paragraph 2, to facilitate a purpose in connection with:
      1. if required, the verification of your identity;
      2. the provision of Stafflink’s services to you, which shall include but is not limited to:
        1. contacting you to discuss your enquiry regarding the services Stafflink can provide to you;
        2. the administration and management of our services, including charging, billing, credit card authorisation and verification, checks for financial standing, credit-worthiness (including but not limited to undertaking an assessment for credit loss and obtaining credit references, if applicable), and fraud;
        3. collecting any amounts you may owe us in relation to any credit and dealing with serious credit infringements;
        4. assisting you to avoid defaults;
        5. any complaints or disputes in relation to any credit facility offered to you; and
        6. using the information for our own internal assessment of your credit worthiness (as undertaken by Stafflink);
      3. the administration and management of Stafflink, which shall include, but is not limited to:
        1. managing the trade credit that we may provide you; and
        2. managing our risks and to help identify and investigate illegal activity, such as fraud;
      4. to provide customer service functions, including handling customer enquiries and complaints (which shall include, but is not limited to, any complaints in relation to non-payment of any account with Stafflink);
      5. to offer you updates, or other content or services that may be of interest to you;
      6. our compliance with applicable laws; and
      7. any other matters reasonably necessary to continue to provide our services to you.
  4. Disclosure of credit information
    1. To the extent necessary, you expressly consent to Stafflink disclosing your credit information, including any information derived from your credit information, to the following types of organisations outside of Stafflink. Examples of organisations and/or parties that your credit information may be provided to include:
      1. related entities and subsidiaries of Stafflink;
      2. third parties, such as external debt recovery agents or the appropriate court (depending on the value of the debt) or other entities to whom we are required by law to disclose personal information;
      3. applicable third parties, where we believe on reasonable grounds that you have committed a serious credit infringement;
      4. your financial institution and in some circumstances, our financial institution or other institution through which payment is made to us;
      5. our contractors and agents, including but not limited to Stafflink’s third party providers who undertake our IT, billing and/or credit services on our behalf and any companies who assist us in providing our services to you; and
      6. any other organisation as expressly covered in our Privacy Policy.
    2. Your personal information and credit information is disclosed to these organisations and/or parties only in relation to the services we provide to you, for a purpose permitted by this Credit Privacy Policy and Stafflink’s Privacy Policy or as otherwise informed in a collection notification statement.
    3. We may also use or disclose your personal information and in doing so we are not required to seek your additional consent:
      1. when it is disclosed or used for a purpose related to the primary purposes of collection detailed above and you would reasonably expect your personal information to be used or disclosed for such a purpose;
      2. if we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious or imminent threat to an individual’s life, health or safety or to lessen or prevent a threat to public health or safety;
      3. if we have reason to suspect that unlawful activity has been, or is being, engaged in; or
      4. if it is required or authorised by law.
    4. In the event we propose to use or disclose such personal information other than for reasons set out in this Credit Reporting Policy or as otherwise provided by Stafflink’s Privacy Policy, we will first seek your consent prior to such disclosure or use, unless such use or disclosure is otherwise required by law.
  5. How do we store credit information
    1. We will store any credit information you provide to us, or which we obtain about you, with any other personal information we may hold about you, which shall include but is not limited to the use of paper files, electronic files and databases.
    2. As indicated in our Privacy Policy, we do utilise third party service providers who either assist us in the storage of your personal information or undertake services on our behalf which may require them to hold your personal information.
  6. Overseas Disclosure
    1. Except as provided by paragraph 6.2, Stafflink does not generally disclose credit information overseas, unless you are conducting business overseas or unless one of the types of organisations listed in paragraph 4.1 is based overseas.
    2. As indicated in our Privacy Policy, we do utilise overseas service providers in relation to personal information (excluding credit information). Please see our Privacy Policy for further details.
  7. Access to and correction of your credit information
    1. You are entitled to have access to your credit information relating to you which we possess, except in some exceptional circumstances provided by law. You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading.
    2. If you would like access to or correct any records of personal information or credit information that we have about you, you are able to access and update that information by contacting us via the details set out at in the next section.
    3. We will need to verify your identity before giving you access to your credit information. We will respond to a request for access within a reasonable period. In relation to credit eligibility information, we will usually provide the information requested within a period of 30 days unless unusual circumstances apply. If we are unable to agree to your request for access, we will advise you of this in writing.
  8. Resolving Privacy Complaints
    1. We have put in place an effective mechanism and procedure to resolve privacy complaints. We will ensure that all complaints are dealt with in a reasonably appropriate timeframe so that any decision (if any decision is required to be made) is made expeditiously and in a manner that does not compromise the integrity or quality of any such decision.
    2. If you have any concerns or complaints about the manner in which we have collected, used or disclosed and stored your personal information, please contact us by:Telephone: +61 7 3778 6267Email: privacy@stafflink.com.auPost: Level 4, 2 King Street, Bowen Hills, Queensland 4006Please mark your correspondence to the attention of our Privacy Officer.
    3. In order to resolve a complaint, we:
      1. may request that you provide the details of the complaint in writing;
      2. will liaise with you to identify and define the nature and cause of the complaint;
      3. will keep you informed of the likely time within which we will respond to your complaint; and
      4. will inform you of the legislative basis (if any) of our decision in resolving such complaint.
    4. We will keep a record of the complaint and any action taken in a Register of Complaints.